STANDARD TERMS AND CONDITIONS AND GENERAL TRADING INFORMATION
Any reference to Company/Seller/We/Us shall mean welove2print ltd, Europa House, Newton Lane, Leicester, England, LE18 3UE registered in England and Wales with company registration number 8486160.
Any reference to You/Your/Buyer/Purchaser/Customer shall mean any person, sole trader, partnership, business, body corporate or other entities detailed in the appropriate section of the sales invoice/order form/Account application form and include all successors, heirs and assigns.
1. These Terms and Conditions apply to all orders and supersede all others. Receipt of acknowledgement of order by you, constitutes your acceptance that our conditions are the only conditions that apply to the contract not withstanding any purported terms put forward by you.
Payment is required before your order is processed
We reserve the right to alter any details of products advertised without notice and while every effort is made to describe goods accurately in the advertisement no warranty is given as to accuracy and no responsibility will be accepted for error or misdescription and any resulting loss.
4. QUOTATIONS AND CONTRACTS
Orders are accepted subject to our right to adjust prices quoted to take account of any changes in the law or Government regulations requiring us to increase prices by way of direct taxation, import duties, customs and excise duties or otherwise. The prices are based on today¹s current costs of production and in the event of any increase in wages or costs of materials to us occurring after the confirmation of accepted contract, we shall be entitled to charge such increases to you. Quotes are valid for 7 days.
Where applicable all prices quoted are subject to VAT at the current U.K rate.
Every effort will be made to deliver on time, but any delivery day specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods. All deliveries will be charged at the prevailing rates applying at the date of such delivery.
Express deliveries can usually be arranged and will usually be subject to additional charges (eg. express print charges and express delivery charges), the charges will be made clear to you on your invoice
welove2print.com accepts no responsibility for deliveries being missed due to non payment or artwork problems. It is the customer’s responsibility to ensure that full payment is made and correct print ready artwork before production and delivery can take place.
International transit times are approximate and may be subject to customs clearance. Local country restrictions apply. welove2print ltd will not be held responsible for any delay of delivery of the goods with international deliveries.
7. QUANTITY VARIATION
We shall be deemed to have fulfilled our contract by delivery of a quantity within 5% plus or minus of the quantity of printed goods ordered and you will be charged at the contract rate for the quantity delivered. We may send overs but you will not be charged for this.
Claims arising from damages, delay or partial loss in transit must be made in email to us, so as to reach us within 2 days of delivery.
All claims with regard to the quality or quantity of the goods shall be made in email to us so as to reach us within 2 working days of receipt of goods or such goods shall be deemed to comply as to quality and quantity within the terms of the contract.
You must examine all goods delivered at the time of delivery. We shall not be liable for any loss arising from damage caused to the goods in transit unless loss or damage is noted on the delivery note at time of delivery.
welove2print ltd requires any printing to be returned in full before agreeing to reprint. If welove2print ltd deem the printing to be of sufficient quality, and within tolerance we reserve the right to return the goods and refuse a reprint or refund.
Save in so far as defects in the goods cause death injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods.
We can accept no responsibility for loss or damage arising from the supply of goods under this contract unless you have fully complied with the notification of claims procedure.
Nothing in these terms and conditions shall affect the rights of a consumer.
We Reserve the right to rectify defective work by reprinting free of charge and shall not be liable to refund.
If we offer to replace you must accept such an offer unless you can show clear cause for refusing to do so.
If you do opt to have work re-done by a third party without reference to us you automatically revoke your right to any remedy from us.
All defective work must be returned to us before replacement, if the subject work is not available we will assume that it has been accepted and no replacement will be provided.
Refunds will take up to 10 working days to complete once welove2print ltd has agreed to refund. This cannot be completed any faster.
11. QUANTITY CHANGES TO ORDERS
Any changes in quantity ordered must be made in writing to us prior to commencement of processing. Any increases in the order must be regarded as a separate contract unless written notification is received before work commences on the original order.
if you are providing your own artwork we will deem this be print ready, we offer a free file check as good will only and we will not be liable for any errors on to do with your artwork print ready artwork must be in the following format
· Artwork must be created in CMYK mode (not RGB), making sure that any RGB or Pantone elements are converted to CMYK before saving the artwork.
· Artwork must be created at a minimum resolution of 300dpi (300 dots per inch). When using photographs and scanned images in a design, all photographs need to be taken at the highest setting possible on a quality digital camera and any scanned images must be scanned at a minimum of 300dpi. Logos, photographs and images taken from a website should not be used at all as these will only be 72dpi,
· Artwork must be supplied with a 3mm bleed on each edge. Images, background images and fills which are intended to extend to the edge of the page must be extended 3mm beyond the cut line to give a bleed. Text and other images included in the design must sit 6mm in from the cut line.
· All layers in the artwork must be flattened prior to exporting the print ready file.
· All fonts in the artwork must be converted to paths/outlines, all images must be embedded correctly
If we have not been given printing approval after 14 days a 5% charge of the total value of the original order will be made plus a £10.00 administration fee.
Please read thoroughly as all proofs, once passed, are deemed correct and ready to go to print, and the responsibility passes to the customer.
We will not be held responsible for any mistakes, viewing, spelling, punctuation, contact details or layout. We will not commence print until we have received a copy of the final proof with a written confirmation to go to print either by email or post.
14. ON HOLD
If we have not been notified after 14 days a 5% charge of the total value of the original order will be made plus a £10.00 administration fee.
We reserve the right to throw away your job after 28 days of ordering. Please note you will still be liable to pay the full charge of the total value unless the job is cancelled within the 28 days to which the cancellation charges will apply.
15. FORCE MAJEURE
We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising from any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.
The contract between ourselves the Company and the Customer shall be governed by and construed in accordance with English Law.
Complaints must be made within 48hours of receiving your goods. Any complaints made after this time period are void of any right to refund or reprint.
Any information found on our website is intended for guidance purposes only. The website, price and availability of information are subject at our discretion to change without notice to you. Any such changes will apply to subsequent orders by you. However we provide a service to you as well as links to other websites on an “as is” basis. We make no representations or warranties of any kind (except when we are dealing with you as a consumer as defined in Section 12 of the Unfair Contract Terms Act 1977), express or implied, with respect to our website or the information, content, materials or products included in our site including without limitation, warranties of merchantability and fitness for a particular purpose. In addition, we do not represent or warrant that the information accessible via this website is accurate, up to date, uninterrupted or error free. You hereby expressly warrant that you are satisfied as to the suitability of the goods for your own specific purposes and that they are not sold to you on a trial basis.
We do not guarantee that this website will be compatible with all hardware and software which may be used by visitors to our site. In no event shall we be liable for any special, incidental or consequential damages, or for interrupted communications, lost data, loss of profits, reverses or viruses which may affect your computer equipment, software, data or other property as a result of you accessing, using or browsing our website or you downloading any of the materials, data, text or images contained thereon.
I understand welove2print uses an automated system & once my order is paid for, no changes can be made to the order, If on the off chance changes can be made there may be a £25 plus vat admin charge.